Guests Notice Everything. Most Won’t Complain — They Just Won’t Return.
Sloppy greetings. Distracted staff. Missed upsell opportunities. You’re losing business — and you don’t even know it. Ghost Services reveals what your customers won't say to your face.
How It Works
1. Book a Visit
You choose the date. We arrive discreetly and anonymously.
2. We Act Like Real Guests
No tip-offs, no scripts — just raw, authentic guest experiences.
3. Get the Report
Receive a confidential service breakdown with clear recommendations.
Why Hotels & Restaurants Trust Us
Built by a veteran hotel GM who knows what 5-star service looks like — and how quickly it slips. We combine hospitality experience with real-world feedback. No fluff. Just results.
✔ 100% Confidential | ✔ Hospitality-Only | ✔ Canadian-Owned
What’s Included in Your Report
- ✅ Greeting & First Impressions
- ✅ Cleanliness & Staff Grooming
- ✅ Service Flow Breakdown
- ✅ Staff Engagement & Tone
- ✅ Secret Phone Call Test
- ✅ Mystery Upsell Observation
- ✅ Red Flags & Recommendations
Your Staff Will Never See Us Coming.
Your guests already know what's wrong. Let us confirm it.
Book Your Mystery VisitChoose Your Visit Package
🔍 Standard Visit
$149
- ✅ Secret On-Site Visit
- ✅ Full Service Evaluation
- ✅ PDF Report w/ Red Flags
🎯 Pro+ Report
$249
- ✅ All Standard Features
- ✅ Secret Phone Call Evaluation
- ✅ Follow-Up Visit Discount
👓 GhostCam Elite
$399
- ✅ All Pro+ Features
- ✅ Ray-Ban Smart Cam Footage
- ✅ Private Video Review & Debrief
Request Your Confidential Mystery Visit
No pressure, no judgment. Just an honest, undercover look at what your guests really experience.
🔒 Your information stays private. We never reveal the identity of our clients.