Ghost Services confidential hotel mystery audit
CONFIDENTIAL HOTEL INTELLIGENCE

Your Guests Already Know
Where Service Is Failing.

The problem is they rarely tell you before posting a review or choosing another hotel. Ghost Services experiences your operation undercover and reports what leadership cannot always see.

YOU CHOOSE THE TIME FRAME We visit within seven days.
REQUEST A CONFIDENTIAL VISIT
No obligation. Your inquiry stays private.
100% Discreet Your team never knows we are there.
Unseen Inspection We experience service as real guests.
Detailed Reporting Direct observations without vague filler.
Actionable Insights Know what should be fixed first.
THE GHOST AUDIT PROCESS

Three Steps.
The Truth Revealed.

We experience your hotel exactly as a real guest would—quietly, objectively, and without your team knowing they are being evaluated.

01
Book a mystery hotel visit
YOU SET THE WINDOW

Book the Visit

You choose the time frame. We arrive unannounced and complete the visit within your selected seven-day window.

✓ 100% confidential
UNDERCOVER
02
Undercover hotel guest experience
WE BLEND IN

We Stay Like Real Guests

No warnings. No special treatment. We experience your service, amenities, and operation exactly as paying guests do.

✓ Completely anonymous
03
Detailed hotel audit report
YOU GET THE TRUTH

Receive the Report

Within 48 hours, receive a confidential breakdown of what happened, what it costs you, and what your team should fix first.

✓ Clear, actionable insights

They don’t see us. We see everything.

BOOK A GHOST AUDIT
Experienced hospitality professional reviewing hotel operations
✓
BUILT FROM REAL HOTEL EXPERIENCE

We know where service standards break because we have managed the operations behind them.

WHY GHOST SERVICES?

Built Inside Hotels.
Not Behind a Desk.

Ghost Services was built by a veteran hotel General Manager who understands what exceptional service looks like—and how quickly standards can slip when leadership is not watching.

We combine real hospitality leadership with an authentic guest perspective to uncover the details traditional audits and online reviews often miss.

100% Confidential Your team never knows when we are there.
Hospitality Specialists Hotels and restaurants are not a side category.
Canadian-Owned Local insight backed by real operating experience.
Actionable Reporting Clear priorities—not vague observations or filler.
NO FLUFF. JUST THE TRUTH YOUR OPERATION NEEDS.
YOUR CONFIDENTIAL REPORT

See What Happened.
Know What to Fix.

Within 48 hours of the visit, you receive a detailed breakdown of the guest experience—supported by direct observations, operational scores, and clear recommendations.

✓
Arrival & First Impressions What guests see, hear, and feel from the moment they arrive.
✓
Cleanliness & Presentation Guest-facing standards, staff grooming, and overlooked details.
✓
Service Flow Breakdown Delays, inconsistencies, and friction throughout the stay.
✓
Staff Engagement & Tone How employees greet, communicate, assist, and respond.
✓
Reservation Phone Test A confidential test of response time, knowledge, and professionalism.
✓
Upselling & Revenue Opportunities Where your team captures—or quietly loses—additional revenue.
✓
Priority Red Flags & Recommendations Clear next steps ranked by urgency and operational impact.
48
HOUR DELIVERY Confidential. Detailed. Actionable.
Ghost Services confidential guest experience audit report
MORE THAN A SCORE A ROADMAP FOR IMPROVEMENT
STRICTLY CONFIDENTIAL

Your Staff Will Never See Us Coming.

Your guests already know what's wrong. Let us confirm it.

Book Your Mystery Visit
CHOOSE YOUR LEVEL OF INSIGHT

Select Your
Ghost Audit.

Every visit is discreet, confidential, and completed within your selected seven-day window. Choose the depth of reporting your operation needs.

01 ESSENTIAL AUDIT

Standard Visit

A discreet snapshot of the guest experience and your most immediate service risks.

$ 149 CAD / VISIT
  • ✓
    Confidential On-Site Visit We arrive and evaluate as regular guests.
  • ✓
    Full Service Evaluation Key guest touchpoints and employee interactions.
  • ✓
    Red Flag Report Delivered confidentially in PDF format.
SELECT STANDARD
RECOMMENDED
02 DEEPER INTELLIGENCE

Pro+ Report

A more complete view of your operation, including the experience before your guest even arrives.

$ 249 CAD / VISIT
  • ✓
    Everything in Standard Complete on-site service evaluation and report.
  • ✓
    Reservation Phone Evaluation Response time, knowledge, tone, and sales effort.
  • ✓
    Follow-Up Visit Savings Preferred pricing for a future progress audit.
SELECT PRO+
03 VISUAL EVIDENCE

GhostCam Elite

Our most detailed audit, combining written intelligence with a private visual review.

$ 399 CAD / VISIT
  • ✓
    Everything in Pro+ Our expanded audit and reservation evaluation.
  • ✓
    Discreet Visit Footage Private visual documentation where permitted.
  • ✓
    Private Video Debrief A focused review of findings and next priorities.
SELECT ELITE
i

Not sure which audit fits your property? Select the closest option and tell us about your operation in the contact form. We will confirm the scope before anything is booked.

REQUEST A CONFIDENTIAL VISIT

Ready to See What Your
Guests Really Experience?

Tell us about your property and the level of insight you need. There is no pressure and no obligation—just a private conversation about your operation.

Private Inquiry Your information remains confidential.
No Obligation We confirm the scope before booking.
Direct Response Speak directly with Ghost Services.
SECURE INQUIRY

Tell Us About Your Property

CONFIDENTIAL
What Should We Focus On
✅ I confirm this request is confidential.

Your privacy is part of our service. We never publicly identify our clients or disclose the properties we evaluate without permission.

THEY DON’T SEE US. WE SEE EVERYTHING.
FREE HOSPITALITY RESOURCE Top 7 Service Red Flags Discover the warning signs costing hotels loyalty and revenue.
DOWNLOAD FREE GUIDE