Would YOU Stay at Your Own Hotel?

Discover what guests really experience — we go undercover so you can fix silent service killers.

Guests Notice Everything. Most Won’t Complain — They Just Won’t Return.

Sloppy greetings. Distracted staff. Missed upsell opportunities. You’re losing business — and you don’t even know it. Ghost Services reveals what your customers won't say to your face.

How It Works

1. Book a Visit

You choose the date. We arrive discreetly and anonymously.

2. We Act Like Real Guests

No tip-offs, no scripts — just raw, authentic guest experiences.

3. Get the Report

Receive a confidential service breakdown with clear recommendations.

Why Hotels & Restaurants Trust Us

Built by a veteran hotel GM who knows what 5-star service looks like — and how quickly it slips. We combine hospitality experience with real-world feedback. No fluff. Just results.

✔ 100% Confidential | ✔ Hospitality-Only | ✔ Canadian-Owned

What’s Included in Your Report

✅ Greeting & First Impressions
✅ Cleanliness & Staff Grooming
✅ Service Flow Breakdown
✅ Staff Engagement & Tone
✅ Secret Phone Call Test
✅ Mystery Upsell Observation
✅ Red Flags & Recommendations

Your Staff Will Never See Us Coming.

Your guests already know what's wrong. Let us confirm it.

Book Your Mystery Visit

Choose Your Visit Package

🔍 Standard Visit

$149

✅ Secret On-Site Visit
✅ Full Service Evaluation
✅ PDF Report w/ Red Flags

🎯 Pro+ Report

$249

✅ All Standard Features
✅ Secret Phone Call Evaluation
✅ Follow-Up Visit Discount

👓 GhostCam Elite

$399

✅ All Pro+ Features
✅ Ray-Ban Smart Cam Footage
✅ Private Video Review & Debrief